Refund Policy
This Refund Policy applies to paid training purchased from Insight Tools Digital through invoiced enrollment. This website does not process payments; refunds relate to confirmed paid seats.
Eligibility
Full refunds are available if you cancel in writing at least 14 days before the cohort start date and have not accessed downloadable cohort materials beyond the welcome pack.
Timeframe for requests
Refund requests must be emailed to contact@insight-tools.digital within the windows described below. Include your full name, invoice number, program name, and reason.
Full and partial refunds
Cancellations 14 or more days before start: full refund of tuition paid. Cancellations 7–13 days before start: 50% refund. Cancellations fewer than 7 days before start, or after the first live session: no refund of tuition, unless Insight Tools Digital cancels the cohort.
Non-refundable items
Third-party venue fees for private on-site sessions, custom print materials already produced, and completed one-to-one coaching hours are non-refundable.
Refund process
We confirm receipt within three business days, review eligibility, and notify you of the outcome. Approved refunds are issued to the original payer.
Processing time and method
Approved refunds are typically completed within 10–15 business days via the original bank transfer or card channel used on the invoice. Currency conversion differences on international cards are outside our control.
Cancellation by Insight Tools Digital
If we cancel a cohort, you may choose a full refund or transfer to a later date at no extra tuition.
Exceptions
Documented medical emergencies or mandated travel restrictions may qualify for a goodwill credit toward a future cohort even after the standard window. Credits expire after 12 months.
Contact for refund requests
contact@insight-tools.digital · 3175 5761 · Street: Kingley Ind Bldg Wong Chuk Hang; City: Eastern District; State/province/area: Hong Kong; Country: Hong Kong